There will always be some people that don’t have the required identification documents.
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Your company will have exception handling procedures in place for these clients. Your exception handling procedures may only be used where the person demonstrates that they are unable to comply with normal requirements. You will need to ensure you follow the exception handling process documented in your AML/CFT Compliance Programme.
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Please note that it is a business decision as to how you carry out the exception handling procedure.
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No exceptions can be made in regard to requirements relating to Enhanced CDD (source of funds/wealth verification).